Hey Ramesh
We’re truly sorry to hear about your experience, and we want to thank you for bringing it to our attention with such honesty. This is definitely not the kind of experience we ever intend to offer, and we deeply regret the discomfort and inconvenience caused to you.
Your feedback about the stud’s quality and the issue with the back support has been taken seriously, and we’ve already shared it with our quality team to investigate further. We never want anyone to feel unsafe or dissatisfied with something they receive from us.
While we did offer a goodwill gesture, we completely understand that it doesn’t make up for what happened. We respect your decision, but we’re still here if you’d like to give us another chance in the future with the experience you truly deserve.
Wishing you healing and comfort ahead
Team Solacely