Refund policy

Thank you for your purchase. We hope you are happy with your purchase if not please see our return policy below.

Returns
All the returns must be initiated within 7 days of purchase. All the returned items must be in a new and unused condition with original tags attached.

The customer will have to bear the return/exchange cost, which is INR 100.

In case of a refund, INR 100 will be deducted from your refund for return shipping.

Return Process
Please email us to initiate a return at support@solacely.co
After receiving a confirmation, please send the item securely in its original packaging to the following address:

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 5-7 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS
The following items cannot be returned:
Used items
Items without tag
Sale items with more than 30% cannot be returned.

International Orders:

International shipping calculated at checkout
If you are ordering from outside India, please note that we won't be able to return or provide a refund due to cross-border customs rules.

QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
support@solacely.co